Clicks IT Recruitment : Celebrating 15 Years with Certex!
Clicks, established in 1990, is one of the top IT recruiters in the country and places over 1000 IT professionals to work each year. Clicks uses its own proprietary methodology called HumAIn, developed in-house, which combines smart technology and human interaction. This is complemented with a Contractor Care Program that balances smart systems with high-touch service. As a result, Clicks have increased contractor extension acceptance from 70% to 96% and boosted contractors with 12+ months’ tenure by 40%.
Clicks is proud to be one of the early adopters of ISO 9001 certification in the recruitment industry. Their subsidiary, INDEX Consultants, also holds ISO 9001 certification.
Impact of certification:
For Clicks, certification has helped streamline processes, enhance efficiencies, and improve client confidence in the business.
“Clicks has been ISO certified for over 20 years, embedding a robust Quality Management System (QMS) into the business. This certification has:
Maintained and improved the QMS, which underpins services to clients and candidates.
Developed well-structured processes and quality controls for recruitment and business operations.
Made recruiters’ jobs easier and instilled confidence in clients and candidates. “
Sophie Thomas, National Operations Manager at Clicks
Working with Certex
Clicks started working with Certex in 2013 but was initially certified in ISO 9001 as early as 1999. On choosing Certex for certification, Sophie Thomas, National Operations Manager at Clicks, explained,
“Clicks chose Certex for their auditors’ recruitment industry knowledge, which ensures relevant questions and valuable feedback. The certification process with Certex has been efficient, enjoyable, and has fostered a great working relationship.”
Congratulations to Clicks for its focus on quality for the last quarter of a century and the strong partnership with Certex since 2013.